Thank you for choosing GE HENG TRADING CO. LIMITED! We are committed to providing you with an efficient and reliable shipping experience. Please read through our shipping policy below for more information on how we handle orders and shipping.
1. Shipping Methods
We offer a variety of shipping options to suit your needs, including:
- USPS
- FedEx
- UPS
- DHL
- And other trusted carriers
Shipping costs and delivery times vary based on the shipping method, destination, and the weight of the package. You will be provided with the shipping options available to you during the checkout process.
2. Processing Time
Orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays. You will receive an email confirmation once your order has been processed and shipped. Please note that during peak seasons, processing times may be slightly longer.
3. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, so please check for any current offers before completing your order.
4. Delivery Times
Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided to you during checkout. Generally, the following timeframes apply:
- Domestic (within the same country): 3-7 business days
- International: 7-21 business days (depending on the country)
Please note that these are estimated delivery times and may vary due to factors such as customs delays, weather conditions, and carrier issues.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and link to track your shipment. You can use this number to monitor the status of your order until it reaches you.
6. International Shipping
We offer international shipping to a wide range of countries. International shipping times vary based on the destination and customs processing times. Please be aware that customs duties, taxes, and other charges may apply and are the responsibility of the customer. For further information, please check with your local customs office.
7. Order Issues or Delays
While we make every effort to ensure that your order arrives on time, we cannot be held responsible for delays caused by the shipping carrier, customs processing, or other unforeseen circumstances. If you experience any issues with your order or delivery, please contact our customer service team at [email protected], and we will do our best to assist you.
8. Shipping Restrictions
Due to various regulations, certain items may not be eligible for shipping to all countries or regions. If your order contains restricted items, we will notify you and make arrangements for an alternative solution.
9. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure you are properly assisted, whether it involves a replacement or a refund.
Thank you for shopping with GE HENG TRADING CO. LIMITED! We are committed to getting your order to you as quickly and safely as possible.
For any further inquiries, feel free to reach out to us at [email protected].