Thank you for shopping at GE HENG TRADING CO. LIMITED. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out as expected. If you are not happy with your order, we are happy to help you return or exchange items, as per the following policy:
1. Return Window
You can return most items within 14 days of receiving your order. The items must be in their original, unworn, and unused condition with all original tags still attached.
2. Non-Returnable Items
The following items are non-returnable:
- Items marked as “Final Sale”
- Underwear, lingerie, and swimwear (for hygiene reasons)
- Items that have been worn, washed, or altered
3. Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and the item(s) you wish to return. Our team will provide you with further instructions on how to proceed.
Please note that the return shipping cost is the responsibility of the customer unless the item received is defective or incorrect.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process, and depending on availability, we will send you a replacement item.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will cover the return shipping costs for defective or incorrect items and will send you a replacement or issue a full refund.
7. International Returns
For international customers, the return process is the same as for domestic customers, but you are responsible for any customs fees, taxes, or shipping charges associated with returning the product.
We appreciate your understanding and cooperation with our returns policy. If you have any questions or concerns, feel free to contact our customer service team at [email protected].
Thank you for shopping with us!